Terms of use

1. Owner and scope

These terms govern the use of the website and public flows offered by Tanjiren Labs, S.L., the owner of Smalta. The service contracted by a practice will also be governed by its offer, contract, data processing agreement and specific terms.

2. Requests and accounts

Submitting an enquiry or request does not constitute a contract or grant access to the service. Contracting requires express acceptance of the applicable terms by a person authorised by the practice.

Credentials are personal. They must not be shared, transferred or used to access organisations, assets or information without authorisation.

3. Permitted use

The website and service must be used lawfully and in accordance with each organisation’s authorisations. Interfering with security, bypassing controls, introducing harmful code, impersonating others, obtaining data without permission or using public forms to submit patient data or clinical information is prohibited.

4. Third-party integrations

Some features may connect to third-party services, including Meta’s WhatsApp Business Platform. An organisation activating an integration must own or be an authorised administrator of the connected assets and comply with the third party’s terms and policies. Smalta will never ask you to share passwords, one-time codes or access tokens by email or through forms.

The availability of an integration also depends on the external provider and its verification, review and quality processes. The mere presence of a feature does not guarantee that Meta or another third party will approve an account, number, template or use case.

5. Data and confidentiality

Data processing in public channels is explained in the privacy policy. The applicable contractual and data protection arrangements will be formalised before any clinical use. No public page by itself authorises the entry of health data.

6. Ownership, availability and changes

Smalta’s software, design, brand and content are protected by applicable law. No licence is granted except that necessary to view the website or expressly provided for in a current contract.

We may correct, protect, maintain or temporarily suspend a surface when necessary. Material changes to these terms will be published with their effective date, without affecting rights that cannot lawfully be limited.

7. Termination and contact

An organisation may request closure of its integration or relationship in accordance with its contract and the applicable procedure. Disconnecting Smalta does not automatically delete the assets the organisation retains on Meta or other providers; those assets must also be managed from those platforms.

Enquiries about these terms may be sent to privacidad@smalta.es.